Competition issues related to distribution in the aviation industry
Computerised Reservation Systems (CRS) are used for hosting airline seat inventory and seat reservation transactions. Originally developed, owned and operated by airlines, the use of CRS had been extended to travel agents as a major distribution tool.
CRS have a dominant position in the travel industry. Barriers to entry are high but the disintermediation of the CRS is starting to happen with the increase in direct sales by airlines and online travel agents.
The CRS sector is highly concentrated and airline customers have little negotiating power. CRS providers impose terms on airlines and agents, ensuring that each travel agent is locked into a single CRS. Therefore, CRS often restrict competition in breach of article 101 or 102 TFEU.
Market definition in the aviation industry
The first step in any competition analysis is the definition of the relevant market. A relevant market is defined according to both product and geographic factors. Thus, when examining aviation markets, market definition is crucial.
Like no other industry, the aviation sector consists of multiple markets that often reflect the complex interaction between the different stakeholders. However, the major market in aviation is the 'market for scheduled passenger air transport services'.
In principal, relevant markets are defined on a case-by-case basis. However, the definition of a relevant aviation market by a case-by-case analysis is usually more complex than in any other industry.